FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Delivery within the United States typically takes 7–15 business days after processing. You'll receive tracking by email once your order ships.

Where do you ship?

We currently ship primarily within the United States and are expanding to more countries. Any customs duties or import taxes on international orders are the customer's responsibility.

What is your return policy?

We offer a 30-day return policy on eligible items in their original, unused condition. For hygiene reasons, opened grooming liquids, ear cleaners, and used wipes or gloves can't be returned unless they arrived damaged or defective. See our Refund Policy for full details.

How do I track my order?

Once your order ships, we'll email you a tracking number. If you haven't received it within 5 business days, contact us at support@nuzzlecompany.com.

Can I cancel or change my order?

Orders can be cancelled within 12 hours of purchase, before they enter processing. Contact us as soon as possible and we'll do our best to help.

How can I contact you?

Email us anytime at nuzzle@company.com. We respond within 24–48 hours, Monday through Friday.