Refund policy

At Nuzzle & Co, your satisfaction matters. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility. To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase. For hygiene and safety reasons, certain items (such as opened grooming liquids, ear cleaners, or used wipes and gloves) cannot be returned once opened unless they arrived damaged or defective.

How to start a return. Contact us at support@nuzzlecompany.com with your order number and a description of the issue. If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds. Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days. It can take additional time for your bank or card company to post the refund.

Return shipping. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, in which case we cover the cost. We recommend using a trackable shipping service.

Cancellations. Orders can be cancelled within 12 hours of purchase, before they enter processing. Contact us as soon as possible if you need to cancel.

If you have any questions about our return policy, contact us at support@nuzzlecompany.com.